Shipping policy

Shipping Policy

Overview

Geaux Cajun IT operates as a hybrid fulfillment platform. Orders may be shipped from:

  • Geaux Cajun IT directly

  • Manufacturer partners (e.g., xTool)

  • Third-party vendors and suppliers

Shipping timelines, carriers, and tracking availability may vary depending on the product and fulfillment source.

Order Processing

  • Orders are typically processed within 1–3 business days, unless otherwise noted.

  • Custom, made-to-order, or specialized items may require additional processing time.

  • Orders are not processed or shipped on weekends or holidays.

Shipping Methods & Carriers

We use a variety of shipping carriers depending on the fulfillment source, including:

  • UPS

  • FedEx

  • USPS

  • Freight carriers (for large or heavy equipment)

Carrier selection is determined automatically based on product type, location, and supplier.

Shipping Sources

1. Geaux Cajun IT Fulfilled Items

  • Ships from our facilities or warehouses

  • Standard and expedited options may be available

  • Tracking is provided upon shipment

2. Manufacturer Fulfilled (e.g., xTool)

  • Ships directly from the manufacturer

  • Shipping speed and carrier are determined by the manufacturer

  • Tracking is provided when available

  • Delivery times may vary based on inventory location

3. Third-Party Vendors

  • Items may ship directly from partner suppliers

  • Shipping times, carriers, and packaging may vary

  • Some items in the same order may arrive separately

  • Tracking is provided when available

Split Shipments

If your order contains items from multiple sources:

  • Items may ship separately

  • You may receive multiple tracking numbers

  • Delivery dates may differ per item

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Product weight and dimensions

  • Shipping destination

  • Fulfillment source

  • Selected shipping speed (if applicable)

Some items may qualify for free shipping promotions, which will be clearly indicated.

Delivery Estimates

Estimated delivery times are provided at checkout when available but are not guaranteed.

Factors that may affect delivery:

  • Carrier delays

  • Weather conditions

  • Supplier processing times

  • High-demand periods

Freight & Large Equipment

  • Large machines (such as laser cutters) may ship via freight

  • Freight deliveries may require:

    • Scheduled delivery appointment

    • Curbside delivery

    • Signature upon delivery

  • Customers are responsible for ensuring access for delivery

International Shipping

  • Availability varies by product and supplier

  • Customers are responsible for:

    • Customs duties

    • Import taxes

    • Brokerage fees

Address Accuracy

Customers are responsible for providing accurate shipping information.

  • Incorrect addresses may result in delays or additional fees

  • We are not responsible for orders shipped to incorrectly provided addresses

Lost, Stolen, or Damaged Packages

  • If your package is lost or damaged, contact us within 5 business days of delivery or expected delivery

  • We will assist in filing a claim with the carrier or supplier

  • Resolution may vary depending on the shipping provider

Delays & Liability

Geaux Cajun IT is not liable for shipping delays caused by:

  • Carriers

  • Manufacturers or suppliers

  • Weather or force majeure events

Contact

For shipping questions or issues, contact:
support@geauxcajunit.com