BAI Dealer and Service Policy
BAI Dealer and Service Policy
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BAI Dealer and Service Policy
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BAI Dealer and Service Policy
Geaux Cajun IT provides BAI equipment sales support, training, setup guidance, workflow assistance, and service-related support as available.
This policy applies to BAI equipment inquiries, sales support, training, troubleshooting, service appointments, setup assistance, and related customer support.
1. Equipment Sales Support
Geaux Cajun IT can help customers evaluate BAI embroidery equipment, supplies, accessories, training needs, business workflow, and setup considerations.
Pricing, availability, shipping times, promotions, specifications, machine options, and accessory availability may change without notice.
2. Dealer Support
As a BAI dealer and service support provider, Geaux Cajun IT may assist customers with:
- Equipment selection
- Machine setup guidance
- Operator training
- Workflow planning
- Supply recommendations
- Maintenance guidance
- Troubleshooting support
- Business use planning
- Production workflow recommendations
Dealer support does not guarantee business success, sales volume, profitability, production speed, or specific embroidery results.
3. Training Services
BAI training may include:
- Machine overview
- Basic setup
- Hooping guidance
- Thread and stabilizer basics
- File preparation concepts
- Maintenance basics
- Troubleshooting basics
- Apparel production workflow
- Operator safety and best practices
Training may be offered as a class, private session, group session, business training package, or appointment-based support.
4. Service and Troubleshooting
Service support may include inspection, troubleshooting, maintenance guidance, setup review, operator guidance, and workflow recommendations.
Some issues may require:
- Manufacturer support
- Replacement parts
- Software updates
- Warranty review
- Additional service fees
- Outside repair
- Machine shipment or manufacturer-level service
Geaux Cajun IT will make reasonable efforts to assist but cannot guarantee that every issue can be resolved on-site or immediately.
5. Warranty
Warranty coverage, if any, is controlled by the manufacturer’s warranty terms.
Geaux Cajun IT does not create, extend, or modify manufacturer warranties unless specifically stated in writing.
Customers are responsible for understanding warranty requirements, registration, maintenance obligations, approved use, and claim procedures.
6. Customer Responsibility
Customers are responsible for proper machine use, maintenance, cleaning, power setup, software setup, materials, thread, stabilizer, needle selection, file quality, operator training, and safe operation.
Machine performance can be affected by:
- File quality
- Thread type
- Needle condition
- Stabilizer choice
- Fabric type
- Hooping quality
- Tension settings
- Maintenance
- Operator experience
- Environmental conditions
7. Parts, Supplies, and Accessories
Parts, supplies, accessories, thread, stabilizers, needles, hoops, and related items may be subject to availability and separate charges.
Special-order items may not be refundable once ordered.
8. Service Scheduling
Service, training, setup assistance, and troubleshooting are subject to scheduling availability.
Rush service may not always be available.
Missed appointments, late arrivals, or cancellations may result in rescheduling fees or loss of appointment priority.
9. Limitation of Responsibility
Geaux Cajun IT is not responsible for lost production, missed deadlines, failed customer orders, lost sales, customer claims, spoilage, user error, file problems, material problems, or business losses related to equipment use, downtime, training, service timing, or machine performance.
10. Right to Refuse Service
Geaux Cajun IT may refuse service or support for unsafe equipment, unauthorized modifications, non-payment, abusive conduct, improper use, unavailable parts, unsupported issues, or situations outside our service capability.